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About Government Services

This section of the website sets out the range of services that our clients and stakeholders can expect from the PROV Government Services work group. This web page should be used in conjunction with other information available from PROV, particularly the Government Services, Service Charter

Justine Heazlewood Director and Keeper of Public Records 


Government Services is a section of PROV that is responsible for developing and maintaining Recordkeeping Standards, which all Victorian Public Sector agencies must comply with. We also design and deliver a range of programs, services and projects including:

  • Transfer program
  • Appraisal and disposal program
  • Victorian Electronic Records Strategy
  • Advice and engagement
  • Guidelines and tools
  • Education, awareness and recognition programs
  • Research and development initiatives
  • Industry certification programs.

Contact Government Services

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Enquiries and feedback about recordkeeping

What we're doing

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Overview of Government Services key programs of work

Government Services service charter

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Public Record Office Victoria service charter for government

Material in the Public Record Office Victoria archival collection contains words and descriptions that reflect attitudes and government policies at different times which may be insensitive and upsetting

Aboriginal and Torres Strait Islander Peoples should be aware the collection and website may contain images, voices and names of deceased persons.

PROV provides advice to researchers wishing to access, publish or re-use records about Aboriginal Peoples