How do I log in to the PROV online catalogue?
Why log in?
trouble logging in
How to log
in / out
All public and government users must be logged in to be able
to order physical records for viewing and to view My Details and My Orders pages.
Other actions, such as searching, browsing the catalogue or
viewing digital records online, do not require a user to be logged in.
If you are logged in when you view or download a digital
record online, your viewing
history will be updated. Your viewing history can be accessed from
the My Orders page.
If you are having trouble logging in, the following tips may
be of assistance:
Enter the User ID that you received at registration. The
User ID will be printed on your User ID card issued in PROV’s Reading
Enter the password that you nominated at registration.
Remember that passwords are case sensitive. Check that Caps
Lock isn’t on.
All passwords are between 6 and 10 characters long.
If you nominated a forgotten password
question during registration, click on the ‘Forgotten your password
question’ link from the Log in page.
If you enter an incorrect password for your User ID or you
enter a User ID that doesn’t exist in the system, the following error
message will be displayed: “Incorrect User ID / Password. Please check the CAPS LOCK key and then try again.”
If you enter an incorrect password 3 times, the ‘Log
in Failed’ page will be displayed and users will have the following
Public Users: If you nominated a forgotten password
question at registration, click on the ‘Forgotten your password
question’ link. After answering the forgotten password question
correctly, the Reset Password page will be displayed. If you answer the
forgotten password question incorrectly, your account will be temporarily
locked. Contact PROV (1800 657 452) to reset your password.
If a forgotten password question
was not nominated at registration, you will be temporarily locked out.
If your account is locked, you will have to wait for five minutes before you
can attempt to log in again, or contact PROV (1800 657 452) to reset your
Government Users: Government users do not have a
forgotten password question. Your account will be temporarily locked out
and you will have to wait for five minutes before you can attempt to log in
again, or contact PROV (1800 657 452) to reset your password.
If you enter a User ID that doesn’t exist in the
system, the error message will keep reappearing. If you fail log in more
than three times, ensure that you are entering your User ID exactly as you
received it at registration and as it is printed on your User ID card.
Before logging in, you need to register
as a Public User or Government User to receive a User ID and password. If
you already have an active Archives@Victoria user account, you do not
need to re-register.
To log into the online catalogue, click on the Log in
menu. The Log in page will be displayed. Enter the User ID that you
received at registration, and enter the password that you selected. After
successfully logging in, you will return to the page that you were on before
beginning log in. The Log in menu will change to Log out.
Trying to navigate to a page that requires the user to be
logged in – such as a Direct Order page, or My Account Details page
– or trying to order records from Search Results or Details page will
result in the Log in page being displayed. After successfully logging in,
the user will be taken to the page that was requested.
To log out of the online catalogue, click on the ‘Log
out’ menu option. The Log out page will be displayed, and the menu
will change to ‘Log in’. You can continue using the online
catalogue for searching, browsing the catalogue or viewing digital records
online, which do not require a user to be logged in.
For security purposes, it is important to log out if you
will be leaving the computer unattended for any period of time, particularly in
the reading room or at a public computer.
For this reason, a logged in user will automatically be
logged out after a certain period of inactivity.
Before logging in, you need to register as a Public User or
Government User to receive a User ID and password. Click here to register
as a Public
User or a Government
User. For help on registering as a user, click here – How do I register as a User?
PROV provides training on how to use the online
catalogue. Visit the PROV training web
page to see what training is available.
PROV respects the confidentiality of all user
information. For more information, please read the Privacy Statement.