Series VPRS 7349
`Phone-In' Advertisement Response Sheets
About this Series Related Series Accessing the records in this Series
Date Range: Series 1981 - 1981
  Series in Custody 1981 - 1981
  Contents 1981 - 1981
Public Access: Open
Location: North Melbourne
Format of Records: Physical
 
Agency which created this SeriesAgency which created this Series
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Date Range Agency Title Agency Number
1981 - 1981 Ministry for Economic Development VA 2880
Agency currently responsible for this SeriesAgency currently responsible for this Series
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Date Range Agency Title Agency Number
1985 - 1990 Department of Industry, Technology and Resources VA 2661
Description of this SeriesDescription of this Series
  • How to use the Records
    In 1981 the then Minister for Economic Development, Mr Ian Smith, placed an advertisement in the press inviting the public to telephone the Department with their complaints about bureaucratic inefficiency or problems they might be encountering with particular Government agencies.

    The Ministry conducted a `Phone-In' over a four day period, and a response sheet was filled in for each caller. the sheets contain details of the caller, the nature of the problem, the organisation causing the problem and the follow-up action taken.

    Some callers were able to be helped on the spot; others had to be referred elsewhere, and others required further investigation and a written reply (VPRS 7348).

    Most of the sheets were stamped with a six digit single number and they are arranged in this order. A few without numbers and a group of unnumbered anonymous sheets are at the end of the run of the numbered sheets.

    Many of the sheets are copies as it seem that if a call was referred elsewhere the original was sent and a copy retained in the set of sheets. Due to the small quantity involved it has been decided to keep all sheets to ensure all the information is retained even though there may be some duplications with VPRS 7348.

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Consignment Number Contents Date Range Public Access No. of Units
P0001 1981 - 1981 Open 1
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