Series VPRS 7348
Correspondence Relating to the `Phone-In' Campaign
About this Series Related Series Accessing the records in this Series
Date Range: Series 1981 - 1981
  Series in Custody 1981 - 1981
  Contents 1981 - 1981
Public Access: Open
Location: North Melbourne
Format of Records: Physical
 
Agency which created this SeriesAgency which created this Series
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Date Range Agency Title Agency Number
1981 - 1981 Ministry for Economic Development VA 2880
Agency currently responsible for this SeriesAgency currently responsible for this Series
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Date Range Agency Title Agency Number
1985 - 1990 Department of Industry, Technology and Resources VA 2661
Description of this SeriesDescription of this Series
  • How to use the Records
    In February 1981 the then Minister for Economic Development, Mr Ian Smith, placed advertisements in the press inviting the Public to telephone the Department with their complaints about bureaucratic inefficiency or problems they might be encountering with particular Government agencies.

    The Ministry conducted a `Phone-In' over a four day period, and a response sheet was completed for each caller. The sheets contained details of the caller, the nature of the problem, the organisation causing the problem and the follow-up action taken or required.

    The complaints received by the Ministry included delays in receiving pensions; delays in installing appliances; costs associated with approval of equipment by the SEC; difficulties in splitting property titles; delays with planning approvals and permits; parking fines and shop trading hours.

    Where the caller could be satisfied on the spot no further action was necessary. However, many of the complaints had to be referred to another Department or agency, or they required some investigation and a written reply. Other ministries and agencies involved included the State Ministries of Health, Treasury, Planning, Water Supply, Local Government, Labour and Industry and Minerals and Energy; agencies such as the Gas and Fuel Corporation and the SEC; and Federal Departments and agencies such as Telecom, the ABC and Treasury.

    This series consists of the complaint (earlier a letter or the `phone-in' advertisement response sheet) an the related correspondence. The correspondence could include the referral to another department, their reply to the Ministry and the Minister's reply to the complainant. All the related documents have been attached to each other and they appear to have been kept in alphabetical order. Groups of documents have been placed in manilla folders for listing and transfer. At the end of the consignment is a bundle of replies forwarded from the Minister of Minerals and Energy for filing with the Ministry's records.

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Consignment Number Contents Date Range Public Access No. of Units
P0001 1981 - 1981 Open 4
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