Agency VA 3084
Consumer Affairs Victoria (1992 - 2000 Office of Fair Trading and Business Affairs; 2000 - 2002 Consumer and Business Affairs Victoria)
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Date Range: 1992 - cont
 
Description of this AgencyDescription of this Agency
Commencement

Administrative Arrangements Order (No.114) 1992 abolished the Ministry of Consumer Affairs (VA 1026). Most acts previously administered by the Ministry of Consumer Affairs became the responsibility of the Office of Fair Trading, established as an administrative unit within the Department of Justice (VA 3085). The Office of Fair Trading is part of the Fair Trading and Business Affairs Division of the Department.

Structure and Functions

The Office of Fair Trading administered a range of programs aimed at the achievement of fair market practices. It provided advice to the Government on consumer affairs issues, objectives, policies, priorities and implementation strategies. It acted as a consultant to other government agencies on matters relating to consumers and traders. The Office's services included the provision of advice, information, referral and dispute resolution in relation to consumer and residential tenancy matters.

A Director of the Office of Fair Trading oversaw the operation of the Office through three divisions, each headed by an assistant director. Each division was further divided into branches, each headed by a manager.

Client Services Division was responsible for the Office's delivery of information, advisory, conciliation and adjudication programs. Through its branches the Division provided public inquiry and referral services, investigation and conciliation regarding complaints in consumer and tenancy matters, administrative support through the Adjudication Support branch to the Residential Tenancies, Small Claims and Credit Tribunals, maintained three regional offices, and provided general finance, administration and personnel services to the Office.

The Development Division managed the Office's research and marketing strategies, public information and funding programs, and provided policy analysis and program review. The Division also provided support to the Prices Commissioner.

The Legislation and Regulation Division was responsible for advising on and giving effect to the Office's legislative program and providing legal and legal policy advice. The Division developed product safety and information standards and prevented the distribution of dangerous goods. It undertook prosecutions of persons in breach of legislation assigned to the Minister for Fair Trading, contributed to self-regulation proposals and administered the Office's licensing functions.

Location of Records

In addition to the records listed below see List of Holdings 1985 section 3.7.0.

Name Change

As from 18 July 2002, Consumer and Business Affairs Victoria changed names to Consumer Affairs Victoria.
 
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Record series created by this AgencyRecord series created by this Agency
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Date Range Series Title Series Number Series Location Public Access
1985 - 1995 General Correspondence Files, Annual Single Number System VPRS 11082 North Melbourne Part Open
1993 - cont Unserialised Records VPRS 8647 North Melbourne Closed
Functions for which this Agency has or has had primary responsibilityFunctions for which this Agency has or has had primary responsibility
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Date of Responsibility Function Title Function Number
1992 - cont Rental disputes, investigation of VF 471
1992 - cont Prices monitoring VF 198
1992 - cont Consumer protection VF 141
Functions for which this Agency has or has had secondary responsibilityFunctions for which this Agency has or has had secondary responsibility
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Superior AgenciesSuperior Agencies
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1992 - 2014 Department of Justice VA 3085
2015 - cont Department of Justice and Regulation VA 5038
Subordinate AgenciesSubordinate Agencies
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? 1998 - 2005 Defence Reserves Re-Employment Board VA 4287
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